Refund policy

Returns & Exchanges Policy

At LAS OLITAS, each bag is thoughtfully crafted with care. We want you to love your purchase and receive it in the condition you expect.

All Sales Are Final

We do not accept returns or offer refunds for change of mind, personal preference, incorrect selections made at checkout, or other reasons unrelated to an issue with the item received.

We do not offer exchanges for different colors, prints, or styles based on personal preference.

This policy does not limit any rights or remedies that cannot legally be excluded.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, has a manufacturing defect, or is not the item you ordered, please contact us at me@lasolitas.com within 1 week of delivery.

When contacting us, please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs showing the damage, defect, or incorrect item

We will review your request and provide instructions for the next steps.

Exchange Eligibility

If we confirm that your item arrived damaged, defective, or incorrect, we will arrange an exchange for the correct item or an appropriate replacement, subject to availability.

Items submitted for exchange may need to be returned for inspection. Please wait for our return instructions before sending anything back.

Items should be returned with their original packaging and included accessories where reasonably possible. These requirements do not override applicable consumer rights.

Exchange Shipping

For approved exchanges involving damaged, defective, or incorrect items, shipping costs will be handled as follows:

Email us and we can let you know the next steps. Please do not ship an item back without first contacting us.

Replacement Availability

Because LAS OLITAS produces handmade pieces and limited collections, the same style or print may not always be available.

If an approved replacement is unavailable, we will let you pick your replacement based on what we have on hand/available.

Non-Eligible Requests

We generally do not accept exchanges for:

  • Change of mind

  • Preference for another print, color, size, or style

  • Normal wear and tear

  • Damage caused by misuse, improper care, or accidents after delivery

These exclusions do not apply where an exchange or other remedy is required by law.

Contact Us

For questions about your order or to report an issue, please contact:

LAS OLITAS
Email: me@lasolitas.com

We appreciate your support of our small, Hawaii-based business and the care that goes into every LAS OLITAS piece.